I have done business with them twice, both times as a recommendation from a car repair place. Both times were when my car stalled. I had good experiences with both instances.
The tow truck guy got to my location within an hour after I called. Considering this was a busy time for these types of businesses, I think the wait was reasonable. The wait took less time than what was originally estimated on the phone.
The expenses were reasonable. A tow truck is not the first choice of where I would want to spend my money, but this company did not leave a hole in my wallet. Both times, I paid about $90 for an estimated three-mile venture.
My only complaint about this place was that the woman I spoke to on the phone was not friendly. It was the same woman on the phone both times. She had an insulting tone to her voice. The only reason I did not hang up on her was because I was in dire need of car repair. I wish I got her name.
Both times, the tow truck drivers was friendly though. They were also great at getting my car to its destination. They took great care of my car on its way to the car repair place.
In the future, if I have a car emergency and need a tow truck, I will consider this place again. I would just have to look beyond the rude woman on the phone, and I will be fine from there on.